Frequently asked questions
What exactly do I get, and when?
An interactive report at your own private link, plus a print-ready PDF of the same report for printing or taking into a meeting. Both arrive by email within 3 to 5 business days of you placing the order.
How is this different from the Landing Page Audit?
The Landing Page Audit asks why a page is not selling: the offer, the proof, the persuasion. The UI/UX Review asks whether people can actually use it: finding things, completing tasks, recovering from mistakes. If people arrive and do not buy, start with the audit. If people try and get stuck, start here.
Is the video included?
No. The UX Diagnosis video is optional and costs $499 on top of the review. The review is a complete product without it; the video is for people who would rather have the specialist talk them through the findings than read them.
Can you review a web app or a page behind a login?
Yes. Give us a test account in the notes or by email after you order, and tell us which screen matters. We only ever use the account you give us, and you can delete it the day the report arrives.
Do you need access to my code, analytics or design files?
No. We only need the page itself. If you have analytics or recordings showing where people drop off, mention them in the notes; they sharpen the review but it is complete without them.
Does it cover accessibility?
Accessibility is one of the twelve dimensions, so the most important barriers are always flagged. It is not a formal compliance certification; if you need that for legal reasons, tell us before ordering.
How long do I have access to my report?
Your private link stays live for one year from delivery. Download the print-ready PDF at any time and that copy is yours to keep permanently.
Who actually does the work? Is it AI?
A specialist in user experience reviews your page and writes the findings. AI helps with measurement and sorting, the way any professional uses a tool, but it does not produce your report and a human is responsible for every recommendation in it.
What if I have more than one page?
Add as many as you like in the order form. Every page after the first gets a volume discount, and each one gets its own review and its own section in the report.
What if the report is not useful?
Our 7-day review guarantee applies. Tell us what fell short within seven days of delivery and a second specialist redoes the review at no cost. If the second report still misses, we refund you in full.
Can I ask questions after I get the report?
Yes. Reply to the delivery email and your specialist will clarify anything in the findings. That is included and there is no charge for it.
Do you fix the problems, or just find them?
Both, but separately. The review tells you what is wrong. If you want it fixed, our design services are sold as their own products with their own published prices, including the add-ons above. Nothing obliges you to buy them, and most clients act on the report themselves.
Do I need to be technical to use this?
No. The report is written for business owners. Every finding says what it is, why it matters and what it is costing you, in plain language.
Is this a subscription?
No. You pay once. Nothing renews, there is no contract, and we will not put you on a plan.