We publish our prices, our scope and our delivery dates before you buy, so we publish what happens when something goes wrong too.Every clause below has a plain-English note beside it.That is the same standard we hold our reports to.
Any order can be cancelled for a full refund at any point before the assigned specialist begins work on it. No reason is required and no fee is charged.
Work usually begins within one business day of your intake details being complete. If you want to stop an order, email support@boldzee.com with the subject “Cancel order” and your order number. If work has not started, we refund in full. If it has already started, section 2 applies instead.
Every BoldZee audit is delivered against a published standard. The report must be based on your actual page, contain findings specific to it, rank those findings by business impact, explain each one in plain language, and stay inside the scope shown on the product page.
If your report does not meet that standard, tell us within 7 calendar days of delivery and say what fell short. We will redo the audit with a second specialist at no cost to you. If the second report still misses the standard, we refund the audit in full.
This guarantee is about the quality of our work, not about whether you like the findings. A report that tells you something you did not want to hear has done its job.
| Service | Guarantee | Why |
|---|---|---|
| All audits and reviews | Covered | Fixed scope, delivered as one report |
| Diagnosis Video | Covered | Refundable until recorded; re-recorded after. See section 5 |
| Implementation and builds | By milestone | Work is delivered in stages. See section 6 |
| Monthly services | Cancel anytime | Cancel instead of refund. See section 7 |
| Third-party costs | Not covered | Ad spend, licences, subscriptions and stock assets are paid to those providers, not to us |
The Diagnosis Video is recorded for you personally, on your own page, by the specialist who ran your audit. It can be cancelled for a full refund at any time before it is recorded.
Once it has been recorded and delivered it is not refundable, because it cannot be un-made or resold. It is still held to a standard: if the video does not walk through your own page, is inaudible or unwatchable, or does not cover the findings in your report, we re-record it at no cost.
Implementation services are delivered against the milestones listed on the product page. Before kickoff, the order can be cancelled in full. After kickoff, a cancellation is settled against milestones: completed and delivered milestones are payable and not refundable, and anything not yet started is refunded.
If we miss a stated delivery date by more than five business days for reasons within our control, you may cancel the remaining milestones and receive a full refund of those. Delays caused by access, assets, content or approvals we are waiting on from you pause the clock rather than extend our liability, and we will tell you in writing when the clock is paused.
Ongoing services are billed monthly with no contract, no minimum term and no notice period. You can cancel from your account or by email at any time, and there is no cancellation fee.
Cancelling stops all future charges. The month already in progress is not refunded or prorated, because the work for that month has been scheduled and is being performed. Past months are not refundable. Advertising budget is paid by you directly to the platform and is never held by BoldZee.
We guarantee the quality, scope and delivery of what you bought. We do not guarantee rankings, traffic, conversions, revenue or any other outcome, because those depend on your market, your pricing, your competitors, your product, the platforms and whether the recommendations are actually implemented.
A refund is not available on the basis that results did not follow, that a competitor outranked you, or that you disagree with a finding. It is available when our work fell short of the standard we published.
Your audit is delivered as an interactive HTML report and a print-ready PDF, both hosted on a private link at reports.boldzee.com and sent to you by email. The link stays available so you can return to it, print it or forward it to your team, your developer or your agency.
If we refund an audit, that access is closed and the report is withdrawn. You agree to stop using or distributing it and to delete any copies you hold. Anything you paid for and did not refund remains yours to keep and use however you like.
Refund requests must be made in good faith. Using a chargeback threat or a negative review as leverage to obtain a refund is not a good-faith request, and we will treat it as a breach of this policy.
We also reserve the right to decline future orders where there is a repeated pattern of ordering and then claiming refunds. This is rare, and it is not aimed at anyone who has one bad experience with us; it exists so the guarantee can stay generous for everyone else.
Please contact us before disputing a charge with your bank. Almost everything is resolved faster by email than by a dispute, which typically takes weeks and gives neither of us the chance to fix the actual problem.
If a dispute is opened, access to the related report is suspended while it is open. Where a dispute is resolved in our favour, we may invoice for the disputed amount together with any fees charged to us.
Refunds are issued in the currency you paid in, for the amount you paid. Applicable taxes are refunded in proportion to the refunded amount. We cannot cover differences caused by exchange rates or fees applied by your own bank or card issuer.
This policy is governed by the laws of British Columbia, Canada. Nothing in it limits any rights you have under consumer protection law that cannot be limited by agreement.
The notes beside each clause are a plain-language summary written to make this page usable. They are not legal advice, and where a note and a clause read differently, the clause governs.
Questions about anything on this page? Email support@boldzee.com. A person will answer.
BoldZee Tech Ventures Inc., Vancouver, British Columbia, Canada.
