Terms and Conditions

These Terms and Conditions govern your purchase and use of any service sold by BoldZee Tech Ventures Inc. (“BoldZee”, “we”, “us”), a company incorporated in British Columbia, Canada, through boldzee.com and any related BoldZee property.

By placing an order you accept these terms. Our Refund Policy and Privacy Policy are part of this agreement and are incorporated by reference. Where a specific service page sets out a scope, a deliverable list or a delivery window, that page forms part of your agreement for that order and takes precedence over any general description elsewhere on the site.

BoldZee sells to businesses. To place an order you must be at least the age of majority in your jurisdiction, be able to enter a binding contract, and be acting for a business or on behalf of one you are authorised to represent.

You confirm that you own the website, store, advertising account or other asset you ask us to work on, or that you have permission from its owner to have us review or modify it.

Our services are sold as products. Each service page shows the price, the scope, the deliverables and the delivery window before you buy. You add the service to your cart, provide the details we ask for, and pay. There is no proposal, no negotiation and no separate contract to sign.

An order becomes binding when payment is completed and you receive an order confirmation. We may decline or cancel an order and refund it in full where the work falls outside what we offer, where we do not have a suitable specialist available, where the request would be unlawful or unsafe, or where the site or account we are asked to work on is not one you are entitled to give us.

Every BoldZee service has a defined scope stated on its product page, including what is covered, what is excluded, how many URLs or assets are included and how many revision rounds apply. That scope is the agreement.

Work outside that scope is a separate purchase. If, during a job, we identify something valuable that sits outside your scope, we will tell you what it is and what it would cost; we will not perform it and invoice you afterwards, and we will not quietly leave it out without saying so.

To deliver on time we need the following from you, promptly and accurately: the URLs or assets to be reviewed, kept publicly reachable throughout the review period; any access, credentials or permissions the service page states are required; accurate answers to the intake questions; and any approvals or content the service depends on.

Where we are waiting on something from you, the delivery clock pauses. We will tell you in writing when it pauses and when it restarts. If we have been waiting for more than thirty days and cannot reach you, we may close the order as delivered to the extent of the work completed, or cancel and refund it, at our discretion and after a written reminder.

Delivery windows are stated in business days on each service page and begin when your intake details are complete, not at the moment of payment. Business days are Monday to Friday excluding statutory holidays in British Columbia.

We deliver on the stated window as a commitment, not an estimate. If we expect to miss it, we will tell you before the deadline rather than after it. Remedies for missed delivery are set out in our Refund Policy.

Audits are delivered as an interactive HTML report together with a print-ready PDF version, hosted at a private link on reports.boldzee.com and sent to you by email. The link is not publicly listed or indexed. We maintain access to delivered reports for as long as is reasonable and will give you notice before withdrawing access to any report; you are free to download the PDF at any time and keep your own copy.

Where purchased, a Diagnosis Video is a recorded walkthrough of your own asset by the specialist who performed your audit, delivered inside the report and by email link. Implementation services are delivered as described on their service page.

Each service page states how many revision rounds are included. A revision is a correction or refinement within the original scope. A change of direction, a new asset, an additional URL or a new requirement is new work rather than a revision.

Please raise revision requests in writing, in one consolidated round, within fourteen days of delivery. Once a deliverable has been approved, or once the revision window has passed without a request, it is treated as final.

Some services are billed monthly. These have no contract, no minimum term and no notice period. Each month is billed in advance on the anniversary of your first payment and covers the work scheduled for that month.

You may cancel at any time from your account or by email, with no fee. Cancellation stops all future billing. The month already in progress is not prorated, and past months are not refundable. Advertising budget is paid by you directly to the advertising platform; it is never held, controlled or refundable by BoldZee.

All prices are published on the service pages and are shown in Canadian or United States dollars depending on your selection. Prices are exclusive of applicable taxes, which are calculated and displayed at checkout.

Payment is taken in full at the time of purchase unless a service page states a milestone schedule. Payment is processed by our payment provider; we do not store your card details. We may change our prices at any time, and a change never affects an order already placed or a month already billed.

Refunds and cancellations are governed by ourRefund Policy, which forms part of these terms. In summary: any order may be cancelled for a full refund before a specialist begins work; audits carry a seven-day guarantee with a free redo and a refund if the redo still falls short; implementation work is settled against completed milestones; and monthly services are cancelled rather than refunded.

On full payment, you own the deliverables we create specifically for you. That includes your audit report, your Diagnosis Video, and any designs, code, configurations or written assets produced as part of an implementation service. You may use, adapt, publish and distribute them for any lawful purpose, including sharing them with your own team, developers or agencies.

Ownership transfers on payment. Until an order is paid in full, we retain ownership of the deliverables. Where a deliverable is refunded, ownership does not transfer and access is withdrawn, as set out in the Refund Policy.

BoldZee retains all rights in the things we bring to the work rather than make for you: our analysis frameworks, scoring systems, checklists, report templates, internal tooling, prompts, methodologies and any pre-existing material incorporated into a deliverable. You receive a perpetual, non-exclusive right to use those elements as part of your deliverable, but not to extract, resell or license them separately.

We may retain anonymised, aggregated data derived from work we perform, and use it to improve our services and to build benchmark datasets. Aggregated data never identifies you, your business or your URLs. We will not publish your name, logo, report or any identifiable detail as a sample, case study or marketing material without your prior written permission.

You grant BoldZee permission to access, review, test, capture and screenshot the assets you submit, and to store those materials for the purpose of performing the service and supporting you afterwards. Where a service requires account access, you grant that access at your discretion and may revoke it at any time after delivery.

You are responsible for the content and legality of what you submit, and you confirm that you hold the rights to it. Please do not send us personal data belonging to your customers, and do not send us payment card data, health records or other sensitive information; we do not need it and we do not want to hold it.

We treat what you tell us about your business as confidential. We will not disclose your intake answers, findings, credentials or commercial information to anyone outside BoldZee and the specialists working on your order, except where required by law.

Specialists engaged by BoldZee are bound by equivalent confidentiality obligations. Our handling of personal information is described in our Privacy Policy and is governed by applicable Canadian privacy legislation.

Many of our services involve platforms we do not control, including Google, Meta, Shopify, hosting providers and analytics tools. We are not responsible for their availability, their policy changes, their pricing, their account decisions or any suspension or removal they apply to your accounts.

Where a platform changes in a way that affects delivered work, that does not constitute a defect in our work. Where it affects work in progress, we will tell you and agree how to proceed.

We guarantee the quality, scope and delivery of the work you buy. We do not guarantee any commercial outcome, including rankings, traffic, impressions, leads, conversions or revenue.

Outcomes depend on your market, your pricing, your competitors, your product, platform behaviour and whether our recommendations are implemented. Any figures, ranges or examples we mention are illustrative and are not a promise of performance.

Please use our services lawfully and treat the people delivering them decently. We may suspend or end service, and decline future orders, where an account is used to abuse, threaten or harass our team, to submit unlawful or infringing material, to attempt to obtain services without paying, or to systematically resell BoldZee reports as your own without a written white-label agreement in place.

Agencies and resellers are welcome; we simply ask you to arrange it with us in writing first.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

Subject to that, BoldZee's total liability arising from any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost data, lost opportunity or business interruption, arising from the use of, or reliance on, our deliverables. Our recommendations are professional opinion; decisions about whether and how to implement them remain yours.