No. Most people start with an audit and stop there, and it's a complete product on its own. The diagnosis and the implementation are separate decisions you make after seeing our work, never conditions of buying it. There is no contract at any point and nothing renews.

No discovery call, no proposal, no hourly billing, no retainer. You pick a service with a published price and a defined scope, tell us about your business in a short form, and we start. You know what you're getting, when it arrives and what it costs before you spend anything.

The audit is the written report: what's wrong, scored and ranked, with the fixes in priority order. The diagnosis is the specialist who ran that audit recording a walkthrough of your page, showing you the problems and explaining why each one matters. Same findings, but you watch someone who does this for a living reason through them instead of reading a document on your own.

A person. Every audit and diagnosis is done by a specialist in that specific discipline, not a generalist and not a template. We use AI to speed up parts of the analysis, but the findings, the report and the recorded walkthrough are the specialist's own work.

Yes. Every audit page has a real sample report you can open, published with the client's permission, along with a sample of the recorded diagnosis. You'll see the exact format of what arrives before you spend anything.

Every service shows its delivery window on its own page, and that window is part of the fixed scope. Audits are the fastest. Builds and setups run longer. If a job is going to take longer than stated, we tell you before you pay rather than after.

Our refund terms are published in full on our Refund Policy page. If something about your order isn't right, email support@boldzee.com and we'll work through it with you.

Our head office is in Vancouver, Canada. We serve businesses across North America, in both the United States and Canada, working remotely across every time zone on the continent.

Yes. We work with businesses in any country. Our services, reports, videos and messages are all in English only. Where we can, we assign a specialist who knows your region's market. If you have a question before ordering, email support@boldzee.com.

Start with an audit. It's the cheapest way to find out what's actually wrong, and it stands on its own whether or not you buy anything else. If you're not sure which one applies, describe your problem in the search box at the top of the page and we'll point you to the right service, or tell you honestly that you don't need us yet.