Frequently Asked Questions
What exactly do I get, and when?
An interactive report at your own private link, plus a print-ready PDF of the same report for printing or taking into a meeting. Both arrive by email within 3 to 5 business days of you placing the order.
How is this different from the Landing Page Audit or the UI/UX Review?
Both of those check mobile as one of twelve areas. This audit spends all twelve on the phone: tested on real iPhone and Android devices, over a mobile connection, from the first tap to the final action. If most of your traffic is mobile, start here.
Is the video included?
No. The Mobile Experience Diagnosis video is optional and costs $499 on top of the audit. The audit is a complete product without it; the video is for people who would rather have the specialist talk them through the findings than read them.
Which pages can you audit?
Any page a customer reaches on their phone: your homepage, a service or product page, a booking or contact page, or checkout. Choose the one that matters most to your revenue, and add others if you need them.
Do you test on real phones?
Yes. Every page is used on a current iPhone and a current Android phone over a mobile connection, not only in a resized desktop browser.
Do you need access to my website or my ad accounts?
No. We only need the address of the page. We never ask for a login, and you never have to give us access to anything.
How long do I have access to my report?
Your private link stays live for one year from delivery. Download the print-ready PDF at any time and that copy is yours to keep permanently.
Who actually does the work? Is it AI?
A mobile specialist uses your page and writes the findings. AI helps with measurement and sorting, the way any professional uses a tool, butit does not produce your report and a human is responsible for every recommendation init.
What if I have more than one page?
Add as many as you like in the order form. Every page after the first gets a volume discount, and each one gets its own review and its own section in the report.
What if the report is not useful?
Our 7-day audit guarantee applies. Tell us what fell short within seven days of delivery and a second specialist redoes the audit at no cost. If the second report still misses, we refund you in full.
Can I ask questions after I get the report?
Yes. Reply to the delivery email and your specialist will clarify anything in the findings. That is included and there is no charge for it.
Do you fix the problems, or just find them?
Both, but separately. The audit tells you what is wrong. If you want it fixed, Mobile Experience Optimization is sold as its own add-on with a published price. Nothing obliges you to buy it, and most clients act on the report themselves.
Will this help if I am running ads?
This is one of the best times to do it. Almost every click from Instagram, Facebook and TikTok lands on a phone, and an audit costs less than a few days of most ad budgets.
Is this a subscription?
No. You pay once. Nothing renews, there is no contract, and we will not put you on a plan.